Jason Hiller March 15, 2023 4 min read

Volunteers and Insurance Considerations

We all know that workers’ compensation is the exclusive remedy in Wisconsin when one of our employees is injured in the course and scope of their work activities. But, what about volunteers? If your organization offers a Volunteer Time Off (VTO) policy, what happens if your employee gets injured while “on the VTO clock?” If your organization utilizes volunteers, what happens if a volunteer gets in a car accident or is injured while performing services on your behalf?   There are several insurance considerations when it comes to volunteers and corporate volunteer programs – let’s explore a couple! **disclaimer, this blog should not be considered legal advice, please consult your employment attorney with fact-specific questions regarding your organization**

Volunteer Time Off

Alright, let’s talk about Volunteer Time Off (VTO) – if your organization offers employees the opportunity to volunteer in the community and stay on the clock, you had better be considering possible workers' compensation risks/implications. Given that you are paying the employee while they are performing the volunteer work, it is HIGHLY likely that an injury would be deemed compensable, should an injury occur. This could also be the case for company-sponsored volunteering/events, even if the time is not paid and participation is voluntary. Does your VTO policy require that each volunteer commitment receive management or HR approval? If not, this could help mitigate your risk and would give you the opportunity to deny any volunteer work that might be super risky, or is against the terms & conditions of your insurance policy.

Liability Concerns

One of the first questions to consider, if your organization utilizes the services of volunteers, is whether your volunteers are receiving ANY financial benefit for their services. While we typically think only about actual cash money being paid – does the volunteer receive free childcare while they are volunteering? Do they receive mileage reimbursements, free meals, or products/services? The more “remuneration” the volunteer receives in return for their services, the blurrier the lines become between employee and volunteer (especially regarding workers’ compensation).

What if the actions of a volunteer result in third-party property damage or injury to another member of the public, or even another volunteer? Does your organization have any financial liability? Many times volunteers are considered Agents of your organization, for liability purposes, if they are acting under the direction and control of your business. As such, your employee liability policies should be sure to include/cover Agents if you want to make sure you have coverage in the event of a claim. If you aren’t sure one way or the other – read through your existing policies and/or reach out to your insurer or agent/broker for guidance.

In closing, here are 5 tips to help protect your organization:

  • Discuss any insurance issues with your employees and volunteers to make sure there is coverage in case of an unfortunate event;
  • Always read your insurance policies​ to understand what may or may not be covered;
  • Always review your insurance coverages at least annually with your insurance agent, or whenever there are significant changes in your business;
  • Always make sure your internal and external policies and procedures align with your insurance coverages;
  • Before conducting any large public event, always make sure you discuss coverages with your insurance agent and/or your insurer.

If you have questions, please reach out to your trusted advisors at Hausmann Group. 

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Jason Hiller

Jason Hiller, WCLS, is a Senior Claims Executive at Hausmann Group, where he is recognized as a leading authority in workers’ compensation claims strategy, risk management, and return-to-work solutions. With nearly two decades of experience spanning workers’ compensation, human resources, compliance, workplace safety, and employee relations, Jason partners with organizations to navigate complex claims challenges while achieving favorable outcomes for employers and injured employees alike. Since joining Hausmann Group in 2022, Jason has become a trusted advisor and tireless advocate for clients facing their most challenging workers’ compensation claims. In his current role, he helps shape the strategic direction of claims consulting services, advises senior stakeholders on high-impact claim matters, and develops innovative solutions that improve outcomes, strengthen processes, and drive organizational efficiency. His expertise is frequently relied upon to guide claim strategy, mitigate risk, and foster productive partnerships between employers, carriers, and injured workers. Prior to Hausmann Group, Jason spent 15 years with The QTI Group as Director of Safety & Compliance. There, he led a team of risk management and HR professionals while overseeing workers’ compensation, employment law compliance, workplace safety, employee relations, unemployment insurance, employee onboarding, and corporate training programs. His extensive experience managing complex claims programs and return-to-work initiatives has equipped him with a unique ability to balance organizational protection with empathy, fairness, and respect for employees. Beyond his professional accomplishments, Jason is deeply committed to community service and advocacy. A volunteer with United Way of Dane County since 2008, he was among the inaugural co-chairs of LEAD United during the COVID-19 pandemic and continues to support initiatives focused on employee engagement, corporate philanthropy, and community impact. He is also a passionate advocate for Alzheimer’s awareness and research, dedicating his time to advancing support for individuals and families affected by the disease. Known for his collaborative style and genuine care for others, Jason takes pride in serving as an extension of his clients’ teams—helping them navigate the claims process with confidence, reduce administrative burden, and focus on what matters most: running their businesses. Outside of work, Jason enjoys bringing people together through food and believes some of life’s best conversations happen around the dinner table. He also enjoys traveling, exploring thrift shops and antique stores, and spending time with his partner and their two Siberian huskies.

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