Free UK Mainland Delivery
Dream. Create. Live.
Mon-Fri 9am-5pm / +44 (0) 208 185 6961

DELIVERY DETAILS

 

ServiceLocationTimescalePrice
Standard DeliveryUK Mainland7-10 Working Days*Free

 

Our delivery service is available for UK Mainland only and we are proud to offer free shipping across all products!

All of our products are sent to you directly from our suppliers, by an independent courier service. We work with our suppliers to ensure that your order reaches you within 7-10 working days. Larger pieces of furniture, such as sofas, can take up to 14 working days. This is as a guide and may vary due to many factors. Please note that our items cannot be delivered on express delivery.

When you receive your order, please check it carefully, as once signed for we are unable replace items.

If you notice a problem with the condition of your product on arrival, please do not accept the parcel, do not sign to accept the delivery and contact our UK based Customer Care team immediately on +44 (0) 208 185 6961 where one of our advisers will help you.

On rare occasions, we reserve the right to alter delivery charges subsequent to your order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will be contacted and informed in such circumstance prior to delivery.

When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not except responsibility of delays that may be incurred by the independent courier service.

Once you have placed and paid for your order, you will receive a confirmation email with your order number, if you do not receive this then please contact us as your order may not have been processed.

In the unlikely event of non-delivery, you must contact our Customer Care team within 7 days so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery.

To avoid disappointment, we request that you check the dimensions of your entry points to your required location before ordering large items of furniture. Dimensions for our products are on the individual product pages.

Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case you will need to rearrange delivery with the courier service directly. If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for re-delivery, even if delivery was originally offered free or at a discounted rate.

Damaged, faulty or incorrect goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at info@myhaus.com or by telephone +44 (0) 208 1856 961. You must tell us within 3 days of receipt. Please keep all packaging and instructions and do not use.

Please place goods back in the original packaging. We will either ask you to return the goods to us at our cost or arrange a collection for you of some larger items. Once we have received and checked the goods a full refund will be debited to your card including an additional delivery charge you may have incurred from the return postage. Please note all returned goods must be complete and include all packaging and instructions.

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