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Delivery & Returns

Once you have decided on your product please chose the colour, size and quantities you require. Then click add to cart and follow the steps to payment.Delivery charges will be shown at the time of order and we try to provide accurate pricing for this. We however reserve the right to change delivery charges subsequent to your online order if we discover a mistake in our pricing, we do not deliver to your area, or other information comes to light that would affect our delivery costs. You will of course be informed in such circumstance. An independent courier service or the Royal Mail depending on the item you have ordered will deliver your goods. The expected delivery time is usually shown on our website in days or weeks. This is as a guide only and may vary due to many factors. When goods are out of stock or temporarily unavailable we will advise you of the progress of your order and an expected delivery date as soon as possible. We do not except responsibility of delays incurred by the independent courier service or Royal Mail. Once you have placed and paid for your order we will send you a confirmation email with an order number, if you do not receive this then please contact us as your order may not have been processed. You must inform us of non-delivery within 7 days of this confirmation so that we can make investigations and ensure goods get to you as soon as possible. We will not be held responsible for goods undelivered after 14 days if you have not informed us of their non-delivery. To avoid disappointment, we request that you check the dimensions of your entry points to your required location before ordering large items of furniture. Dimensions for our products are on the individual product pages. Products delivered to you by one of our courier services offers a maximum of two delivery attempts. If you are unavailable a note will usually be left. In which case you will need to rearrange delivery with the courier service directly If delivery fails again because someone is not available to accept it, or you have supplied an incorrect delivery address, you will be charged in full for redelivery, even if delivery was originally offered free or at a discounted rate.

Free delivery on UK orders over £100 excluding UK non mainland

Accuracy of product Information

All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturers, publications, publicists, or have been gathered from public-domain sources. Our intention is that all information on the website should be as accurate and as up to date as possible. MyHaus Ltd do not warrant or represent any information viewed and accessed on the site is accurate, current and/or complete. We do not in any circumstance accept any liability whatsoever for error or omission.

Returns and refunds

If you wish to return or exchange your purchase you must notify us within 7 days of receipt via email or by calling us on +44 208 1856 961. To request a returns label. Then you will need to send the unwanted items back to us at the following address: International marketing and Distribution, Unit 1, Telford Road, Clacton-on-sea, CO15 4LP. A refund minus the delivery cost will be debited back to your card or Paypal account as soon as the goods are back with us. The goods in question are to be returned by you and received by us in the condition they were in when sent to you. The product you returned must be in new, unused, condition with all the original packaging and tags still attached. Please make sure to include your customer order details with the package, as we cannot process the returned goods without these. New and unused means that there are no marks on the item or any wear on the tags. MyHaus Ltd retains the right to refuse a refund on any item deemed not to be resalable. In such cases the items will be returned to the purchaser. Please note the cost of the return delivery charge must be paid by you. We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage. Refunds can take up to 14 days.

Returns from outside the UK and UK Non Mainland

MyHaus cannot arrange any collections of unwanted or faulty goods from outside the UK or UK Non mainland due to high import charges. If your order is faulty we will ask you to arrange the shipping of the goods back to us and we will credit you the amount once we have received a receipt showing the full amount. We will also request a tracking number so we can follow the parcel. Once we have received the goods in the same condition sent out in we will issue you a full refund including the extra delivery cost incurred by yourself. If you wish to return unwanted goods we will not be able to pay for the delivery charge or refund the original delivery cost.

Damaged, faulty or incorrect goods

Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us).

Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at info@myhaus.com or by telephone +44 208 1856 961. You must tell us within 3 days of receipt. Please keep all packaging and instructions and do not use. Please place goods back in the original packaging. We will either ask you to return the goods to us at our cost or arrange a collection for you of some larger items. Once we have received and checked the goods a full refund will be debited to your card including an additional delivery charge you may have incurred from the return postage. All returned goods must be complete and include all packaging and instructions. Please note refunds cam take up 14 days.

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