Returns and refunds
If you wish to return or exchange your purchase you must notify us within 3 days of receipt via email or by calling us on +44 208 1856 961. Then you will need to send the unwanted items back to us at the following address:
International marketing and Distribution, 11c Stephenson road, Gorse Lane Industrial Estate, Clacton On Sea, CO15 4XA.
A full refund including the initial delivery charge will be debited back to your card or Paypal account as soon as the goods are back with us. The goods in question are to be returned by you and received by us in the condition they were in when sent to you. The product you returned must be in new, unused, condition with all the original packaging and tags still attached. Please make sure to include your customer order details with the package, as we cannot process the returned goods without these. New and unused means that there are no marks on the item or any wear on the tags.
MyHaus Ltd retains the right to refuse a refund on any item deemed not to be resalable. In such cases the items will be returned to the purchaser.
Please note the cost of the return delivery charge must be paid by you.
We do not accept responsibility for items lost or damaged in transit back to us. If returning you purchase by mail we recommend that you get proof of postage.
Returns from outside the UK
MyHaus cannot arrange any collections of unwanted or faulty goods from outside the UK due to high import charges.
If your order is faulty we will ask you to arrange the shipping of the goods back to us and we will credit you the amount once we have received a receipt showing the full amount. We will also request a tracking number so we can follow the parcel.
Once we have received the goods in the same condition sent out in we will issue you a full refund including the extra delivery cost incurred by yourself.
If you wish to return unwanted goods we will not be able to pay for the delivery charge or refund the original delivery cost.
Damaged, faulty or incorrect goods
Please carefully inspect your packages when they arrive. If packaging is open or damaged please mark the delivery note as ‘damaged’ in the signature box (including hand held electronic capture devices). You may also choose to refuse the delivery and mark as ‘damaged’ (the goods will be returned to us).
Once opened, if you find your order is damaged, missing any parts, faulty or is any way incorrect please contact us immediately with the details either by email at firstname.lastname@example.org or by telephone +44 208 1856 961.
You must tell us within 3 days of receipt. Please keep all packaging and instructions and do not use. Please place goods back in the original packaging. We will either ask you to return the goods to us at our cost or arrange a collection for you of some larger items. Once we have received and checked the goods a full refund will be debited to your card including an additional delivery charge you may have incurred from the return postage.
Please note all returned goods must be complete and include all packaging and instructions.